Case Study: Chick-Fil-A

Decent Essays
My response
Individual differences among organizational development and their related approaches in terms of how they operate can be over whelming. The approach I think would benefit any organization in to develop comprehensive customer service training. This training should improve how the employee effectually enter act with the consumer/customer. The fastest way to poor sales is poor customer service. An unfavorable report or reputation would hurt your organizational brand. Chick-fil-a has taken customer service to new levels. According to Chick-fil-A, the chain has the upper hand when it comes to customer service because it invests more than other companies in training its employees. The chicken chain's unique business structure, in which

Related Documents

  • Improved Essays

    Chick-Fil-A Case Study

    • 556 Words
    • 3 Pages

    Chick-Fil-A is the largest quick-service chicken restaurant chain in the United States, however CFA is limiting it self from reaching the full capacity of other chicken based fast food restaurants. Although they have a solid base here in the U.S. a company so successful could greatly benefit from a more diverse outlook. Since 1986 the company has experienced gradual growth and is currently concentrating its US expansion to Western and Northeastern states. As of now, the company has no intentions of international expansion. CFA is also a Christian based company, and is very public about its beliefs; In fact it is the basis for which they attribute their success, and excellence.…

    • 556 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    The weaknesses are analyzed to formulate how Chick-fil-A can sustain the competitive advantage. The only place where Chick-fil-A didn't rank highly was in speed of service. The average wait time at Chick-fil-A's drive thru is 4 minutes and 16 seconds, which is about 31 seconds longer than the average drive-thru wait time (Peterson, 2016).” Lean manufacturing process must be used in order for Chick-fil-A to improve and remain competitive. Chick-fil-A can benefit from utilizing a lean manufacturing principles.…

    • 1043 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The organizations I chose to compare are Chick-fil-A and Zaxby’s. A. The roles are very similar as both companies sell chicken and fries! Both companies have CEO’s and board members who strive to run their businesses following their values and mission statements. B. Both companies have similar inside cultures but one goes a little more.…

    • 717 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Case Study Of Chick Fil A

    • 719 Words
    • 3 Pages

    When compared to giants such as McDonald’s, Burger King and Wendy’s, Chick-filA is outnumbered in store count nearly 4 to 1 and outspent in media tenfold. Moreover, each of these chains has already etched distinct images in the minds of consumers. The vast majority of fast food outlets sell hamburgers as their primary food product, and usually resort to price promotions and movie tie-ins to attract customers. This competition has had a profound effect on business. Industry-wide flat pricing and rapid store growth have held average sales increases to under 2% a store for several years running.…

    • 719 Words
    • 3 Pages
    Improved Essays
  • Decent Essays

    Chick-Fil-A Case

    • 440 Words
    • 2 Pages

    Problem Chick-Fil-A has been facing serious problems due to their anti-gay activism since 2012. The very famous fast food chain donated around $2 million to anti-gay organizations back in 2010 which is causing trouble for the company as well. Chick-Fil-A President Dan Cathy tried to justify the company's attitude towards the LGBTQ society by bringing the Christian concept of 'traditional family'; however, the opposers still call it an act of injustice and inequality. Short term and Long term Goals The criticism Chick-Fil-A is facing is very crucial for the company since it is impacting the company's reputation. According to the president, the company has its traditions and values which are ought to be followed.…

    • 440 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    It works for Chick-fil-A, but I believe it is successful because of there values. Chick-fil-A really emphasizes God and family. When they close on Sunday they are creating their own marketing mix that demonstrates their core values. Chick-fil-A has a target market with similar values as them. Their customers will support their decision because they also believe God and family are important.…

    • 489 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Environmental Factors Outside forces affects business greatly. Below is an analysis of the environmental forces that have affected and are affecting Chick-fil-A on a daily basis: Competitive 1. Constantly competing with other fast food chains that may offer variety and sit-down restaurants. 2. Without the substitutes there could be potentially harmful lost profits.…

    • 614 Words
    • 3 Pages
    Improved Essays
  • Decent Essays

    Chick-fil-a is a well-known fast food chain that is mainly recognized for their fantastic customer service skills. Chick-fil-a caters to different types of customer’s when delivering marketing orientation techniques, which must satisfy a customer while still meeting company goals. For example, this fast food chain is not open on Sundays, which is a good thing for religious folks who are unable to be to work on a Sunday. Marketing orientation is the only orientation that focuses on both the consumer and producers.…

    • 290 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    I also appreciate that the workers that you hire have a positive attitude, and show great teamwork and communication. The employees always greet me with respect I rarely ever get the wrong order and I appreciate that. Your milk shake machine is always up and running unlike McDonalds. Who always never have their machines up and running prepared for a parched customer. I always have a great time coming to Chick-Fil-A because of the…

    • 75 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Case Study Waffle House

    • 249 Words
    • 1 Pages

    Today in class we had the pleasure of listening to Waffle Houses’ Blake Tanner the regional operations manager and accompanying him was Greg Hall the senior vice president of operations. They told us some interesting facts about Waffle House and what it is their jobs entail. Mr. Tanner told us that Waffle House has over 40000 employees and they open a new restaurant every 5 days. Waffle House sounded like a financially safe company to me when Mr. Hall told us that it was a debt free company. He also told us that 80% of Waffle House was company owned and 20% of it was franchised owned.…

    • 249 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Companies maintain good customer relationships by having an effective marketing strategy. According to Ferrell and Hartline without a good marketing strategy organizations would not be able to satisfy the customers or meet the needs of other stakeholders (2014). What they offer other than good service would be their effective brand building and planning. Effective planning leverages strengths and capitalizes on opportunities that exist in the market (Ferrell & Hartline 2014). The company that I would like to focus on that maintains good customer relationships is Chick Fil A.…

    • 250 Words
    • 1 Pages
    Improved Essays
  • Decent Essays

    Case Study Chipotle

    • 95 Words
    • 1 Pages

    I think the success behind Chipotle is its uniqueness and in the world of business uniqueness is very important for competition, but this is not the case here. Since they are struggling to win back customer after series food scares. I think it’s possibly the best move to be a part of the successful burger chain, yet they have many challenges and competition ahead of them. Despite all the challenges and competition most importantly, they should convince their customers, that they have the best and healthy burgers. I will definitely give the restaurant a…

    • 95 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Chick-Fil-A Case Study

    • 393 Words
    • 2 Pages

    Thank you for your response pertaining to business strategy. I have always heard this term but I did not fully understand what it meant. With the help of your discussion, it helped clarify the meaning as well as the significance when dealing with business. While reading your response and conducting my own research, one concept that I felt that should have been included deals with the emergence of digital business strategy. With the increase in technology and the presence it has in business and in our everyday lives, this is a concept that is growing with importance.…

    • 393 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Fast Food Nation: Final Exam 1. Schlosser paints quite a dire picture for how teenage workers are treated in the fast food industry. He describes how teenage workers are force to work long hours, even 12-hour shifts, after school and on the weekend, often in robbery-prone conditions. To make matters worse, the fast food industry is process-oriented and requires very little learned skills which lessen the teenager ability to negotiate working hours, salary, or others working conditions. Schlosser noted how the part-time nature of fast food work, and the high turnover rates also gave the workers little negotiating ability (p. 75).…

    • 1171 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Chick-fil-a is a good example for good customer service. When you first walk into chick-fil-a you are greeted with a smile by the employee this makes you comfortable with the employee and will most likely hold a conversational and if you are unsure about what to order you feel confident and trusting them to suggest you something good. Also after ordering while waiting you are more likely to notice how clean the place is and this ensures you that what they are using is also clean and that it will taste good because they clean out the…

    • 777 Words
    • 4 Pages
    Improved Essays