Job Satisfaction Case Study: Darren Entwistle

1: Job satisfaction is how one feels and thinks about their job, and according to the value-percept theory an employee’s satisfaction with their job is contingent on whether the job is providing things that he/she values. Darren Entwistle though very successful, was not satisfied with working at Telus. Looking at his past job working as a Bell installer, Entwistle loved the independence and responsibility of his job, meaning he valued the work itself. He was responsible for the quality of the work, and how it left customers feeling. The Job had the five core characteristics Variety, identity, significance, autonomy, and feedback resulting in a satisfying job. When he became the CEO of Telus he was left angry and frustrated, the job did not align with his values. There was no pay satisfaction as he feels he put in way more work than he was compensated for, stating that when he looks at his balance sheet, his return on investment was hard to justify. There also wasn’t any satisfaction with the work itself, he was miserable; “The turmoil and heartbreak-the sinking shares, the debt downgrade, the calls for his head, …show more content…
Darren was intrinsically motivated through is work at Telus. He wanted to make a difference doing his job, and had self-determination to achieve something great. Even after all the loses the company faced Entwisted pushed himself, and his team harder just to be able to finish what he had started. He did not need more money, or better press, all he wanted in return from doing his job was more satisfaction. He had a need for power, and achievement that kept him driven to achieve 100% of his goals. It was a self-set goal for Entwisted to see how he could dominate in his career if he did not have a boss. Entwisted never wanted to be the guy in the background, he wanted to be where the action was and it was his desire to build something that took him to the