Case Report of Six Sigma at Academic Medical Hospital Essay

1775 Words Feb 11th, 2013 8 Pages
Introduction: Six Sigma is a business management strategy designed to meet customer needs and process capability. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a systematic project-oriented fashion through define, measure, analyze, improve, and control (DMAIC) cycle, including statistical tools, and creates a special infrastructure of people within the organization (like "Black Belts", "Green Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction, profit …show more content…
The outcome looked promising. However, the Hawthorne effect came into play, particularly in the study 2 data collection activities. Due to unreliable automated data-gathering procedures in the ED’s information systems and the need to use intra-departmental manual data surveyors, the presence of bias was recognized. The team needed to decide whether to redo some aspects of their work in the Improve phase. The data was not convincing enough, and the result of improvement in MD Wait Time was not very apparent. Q3.What are the obstacles to AMH adopting Six Sigma? The equation [Q*A=E] is the cornerstone of successful Six Sigma improvement implementation. It infers that the quality of process solutions multiplied by the Acceptance level of stakeholders is equal to the effectiveness of those results. In this case, the primary obstacle is the acceptance level of the hospital. NO matter which solutions result from the analysis, the potential for success will be limited without the acceptance of the people affected and involved. Getting people to embrace six Sigma reforms in ED was going to be an uphill battle. There are 3 reasons: 1) Physicians are not hospital employees, but independent contractors of a sort from the Medical school. It is almost a disincentive to participate since their incentives lie with research, education, and patient

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