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The case manager whether a nurse or not, takes on many roles that makes the case management process able to achieve the goal of patient outcomes. Continuing education and certifications are important goals for case managers themselves that can result in high quality, cost effective care. Case management is ultimately the bond that connects hospitalized patients with community health care. Case managers are helping individuals utilize the health resources and services provided by the community, which is the direction in which our health care is moving- out into the