A plan of action assists the case manager in providing direction and structure to a case. It helps in case evaluation, clients’ accountability, and in documenting the willingness of the clients to participate in the services provided and/or referred to by the agency. The action plan also provides goals and alternatives toward the resolution of the various challenges presented by the family/clients.
In the presented scenario, the Jones family presents different issues which need to be dealt with. A review of the domestic environment where the child/family is residing is crucial to identify the origins of factors which could be triggering behavioral issues. In addition, the mental and physical care