Case from Chapter 3: Rick’s New Job Essay

1451 Words Oct 1st, 2011 6 Pages
Case From Chapter 3: Rick’s New Job

1) Why do you think Rick was let go? How does reinforcement theory apply to this situation?
Answer:
After reading the case study there are certain reasons which demonstrated that Rick was not a let go. Ricks was a fresher and lacks experience. He joined the company because he knew that Mr. Peterson was into his work so far. He invested time in getting to know the plant and operations, meeting all employees and familiarizing himself with the problems in sales. Rick had saw some of the problems in the sales department and used his own logic to impress the Mr. Peterson and the management. He had started making changes here and there, Eg. he brought a computer and wanted to train to use computer in
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If one expects a positive outcome from a behaviour, or thinks that there is a high prospect of a positive outcome, then they will be more likely to take part in that behaviour. The behavior is reinforced, with positive outcomes, leading a person to repeat the behaviour. By applying these techniques he would have overcome the problem.

4) If Val hired you to develop a management training program for the senior management at PPP, how would you go about designing the program? Provide appropriate theoretical rationale to support your position.
Answer
If Val had hired me to develop a management training program for the senior managers at PPP I would design it as follows:
I would consider the following:
For Rosie and Walter
Effective Conflict Management * Transition from engagement to disengagement * What is Conflict? * Critical Features of Conflict Management * Types of Conflict * Conflict Resolution Techniques * How to create functional conflict in the organization Negotiating Skills * The concept of Negotiation * The Phases and Skills of Negotiation * How to Respond Resistance from others * Using DISC to understand Negotiating Styles * Responding to Unfair Tactics * Practice Negotiations
Effective Decision Making Skills * What is your Decision-making Style? * Nature of Decision-making environment * Characteristics of Decision Making * How perception

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