People have the tendency to stop the troubleshooting process when they arrive at the first reasonable explanation for the issue. While issues are temporarily resolved they often reoccur over time because the root cause was not resolved. In turn, further troubleshooting is required and will continue to be required until the root cause is resolved. RCA eliminates this type of redundant cycle of troubleshooting.
Recommendations
After determining the issue, analyzing the causal relationship and identifying the root-cause and initial recommendation is formed. Based up a combination of industry standards, technical research, prior experience, and good common sense. A RCA is then applied against the initial recommendations to produce a final recommendation
Hope for the …show more content…
To trace its origin, we need only ask two (2) more questions: (1) Why do employees think the way they do? (2) What-or-who- is ultimately responsible for causing them to think that way?
The organizational culture is created by its Leadership Team. It starts at the top, the Board of Directors, flows through the CEO, and out to the field. It’s a complex system with many variables, and the creation and modification of an organizational culture takes time. Today’s culture is the result of the actions and in many cases inactions of an old Leadership Team, the old Sprint. It is a culture plagued with confusion, distrust, resentment, and low morale. Hope remains nonetheless.
Since 2013 changes have come about. Dynamic shifts within the Board of Directors, the installment of a new CEO and most recently the appointment of new Corporate Officers with diverse and proven experience. These changes bring renewed hope and vision for the future of the organization.
We will strive ensure to achieve that we set the industry standards in all that we