The recommendation and conclusion for the clinic would be to ensure privacy and security of personal health information and engage patients and families. To continue to emphasize patients first moto along with other innovative quality control, patient satisfaction and outcome measures to solidify the clinic’s brand image and reputation. The IOM defines patient safety as “freedom from accidental injury” (Sadeghi, 2013, p.69). Florence Nightingale said, “developing an aim statement of what one is trying to would help to improve the unit's quality” (Maxworthy, 2010). It is a recommendation that the clinic strives to grow its entire system, broaden their market by creating new structures to retain competitiveness, brand integrity and quality of
