Case 10476 Case Summary

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Good morning, Clay!

There were several instances that dispatches were escalated to FE due to extended downtimes. Although, FEs were dispatched and were onsite; but, we still send Burroughs techs or issues already resolved. Below were a few of those cases:

• Case 110743: Preston was working on this device Friday and tech showed up to replace a Cat5 cable
• Case 111286: a Burroughs tech was dispatched and showed up on Sunday even though Pascual was already on site working on a device
• Case 113258: FEs were dispatched and responded on a same day due to recycle alignment. Upon arrival to site, we learned this issue were resolved a day prior
• Case 104776: FE flew out to this site to learned that cabinet alignment already resolved.

Let figure

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