Carole Randolph displays kind customer service and is always respectful. She is positive and polite. Carole quickly addresses the need of the caller and if she can not meet that need she seeks advice from her supervisor right away. Carole listens carefully and seeks understanding before moving to the next update. She is reliable and dependable as well. Carole accepts critique humbly and enjoys learning. In fact, she can usually be found reading a resource or reviewing FAQ'S. She is always punctual and remembers all passwords and badge each shift.
