Since becoming the Senior Social Worker / Acting Caregiver Support Coordinator, I have provided feedback and recommendations that have directly influenced the program’s policies and procedures. For example, when I began working with the program in May 2015, Veterans and their Caregivers had 6 months to appeal the outcome of their assessment for the Comprehensive Assistance for Family Caregivers Programs. Working collaboratively with other program staff, we immediately recognized the length of time needed to be shortened. After agreeing on 45 days to appeal, we discussed these changes with our supervisor, and began implementing this change and communicating it to applicants and program participants. As a result, the appeals are received in a
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We are currently, reviewing and revising standard operating procedures that factor in changes that have occurred since I began the program. We have since trained an Internal Review Panel of members who review these appeals. With feedback from program staff and the office of Patient Advocate, we have implemented a new process which allows the Caregiver Support Program staff to receive appeals directly, create a statement of issue more quickly and forward it along with a packet of information for the Internal Review Board to evaluated. All of which provides a standard and objective review for the Caregivers and Veterans. I have assisted with revising associated documents including Standard Operating Procedures, letters, PowerPoint and Memoranda.
When I was being trained to assess Veterans for the Caregiver Support Program, I immediately recognized there was no standard template or questions
We are currently, reviewing and revising standard operating procedures that factor in changes that have occurred since I began the program. We have since trained an Internal Review Panel of members who review these appeals. With feedback from program staff and the office of Patient Advocate, we have implemented a new process which allows the Caregiver Support Program staff to receive appeals directly, create a statement of issue more quickly and forward it along with a packet of information for the Internal Review Board to evaluated. All of which provides a standard and objective review for the Caregivers and Veterans. I have assisted with revising associated documents including Standard Operating Procedures, letters, PowerPoint and Memoranda.
When I was being trained to assess Veterans for the Caregiver Support Program, I immediately recognized there was no standard template or questions