Career Development Plan Essay

1733 Words Apr 26th, 2013 7 Pages
Running Head: Career Development Plan

Career Development Plan Part II - Development of a Training and Mentoring Program

Chentrell M. Williams, MPA
Human Capital Management – HRM 531
University of Phoenix

Career Development Plan Part II - Development of a Training and Mentoring Program On February 22, 2005, InterClean, Inc. became a major force in the sanitation industry after acquiring a key competitor, EnviroTech. The company established a new strategic direction, and anticipates increased profitability in the next year. Additionally, the company expects the merger to increase sales experience and employee knowledge of the industry. The strategic plan includes 1) providing high-quality,
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Another aspect of the training incorporates the company’s history, products and services, features and benefits, and compliance standards.
Program objectives The goal of the new sales representative training is to prepare and coach InterClean’s sales representatives to sell high-quality full-service (all-inclusive) cleaning solutions and support to individually tailored facilities managers, operational executives, and the health care industry accounts. Through these sales activities, InterClean seeks to increase its profit margin by 40%, increase sales goals reached in the next year, and increase new sales representatives experience and knowledge of the industry. By the end of the new sales representatives training, participants will master the following skills: • Work effectively and efficiently in multi-functional, solution-based sales teams; • Sell high-quality full-service (all-inclusive) cleaning solutions and support to individually tailored facilities managers, operational executives, and the health care industry accounts; • Understand InterCleans’s contract related processes; • Develop advanced computer/software skills; • Improve customer service skills; • Understand state and federal compliance and regulatory standards; • Develop customized cleaning packages to meet the needs of each customer; • Draw inferences, render diagnosis, judgments, and decisions to meet the needs of each customer; •

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