Car Wash Case Study

1427 Words 6 Pages
I am writing a proposal of how AutoBell Car Wash can improve new ways to strengthen its business practices for the external customer experience and for the overall work environment. As you may know, AutoBell is the second largest regional full service, conveyorized car wash company that currently has over 75 current locations in Virginia, Maryland, North Carolina, South Carolina, and Georgia. Your corporate office is located in Charlotte, North Carolina that is heavily operated and family owned business through your father, Charlie Howard. The company strives for providing full quality car wash services at a great value while focusing on an exceptional customer experience. With a motivated staff that is eager to work helps what makes Autobell …show more content…
The people that are hired by AutoBell are usually the young energetic demographic, mostly high school and college students. Employees are giving the opportunity to apply for educational scholarships that AutoBell offers annually. And since then, it has awarded over $1 million in college scholarships to deserving employees. Autobell seems like the great place to work for that has great benefits. However, what lies the problem is the inconsistency of scheduling to come in to work. There are sticky situations where management will tell you to stay home, but then call you quickly when it gets very busy. The weather can also affect how employees are being scheduled to come to work, which can also affect unorganized communication and payroll. Minimum wage in Virginia is $7.25 and employees that work at Autobell could be paid less due to how busy the business was and the hours that they have worked. This could be stressful to those that want to work or in a situation where working at AutoBell is their only source of income. My suggestion is that management should inform employees every two weeks of when they want certain employees to come in to work. Implementing the idea of informing employees two weeks in advance seems to be irrational, but it gives management a chance to check the weather and inform employees beforehand on what days that they need to come in. Does this solve the problem of …show more content…
Autobell has a strict policy on the procedure of claim checks and is responsibility of keeping cars safe and secured in the working environment, meaning employees and management should be responsible for doing the claim check properly. My time working with Autobell, I’ve seemed to notice that some customers are not aware of when their cars are ready to be called for. So, I would suggest that Autobell should implement technology again to keep customers aware of when their cars are finished. Our location has a television set hanged above the brick walls. My suggestion is that we include a small plastic light grayish, circular device that when employees push the small button, it buzzes for customers to be called out for when their car is finished on the television screen. This tiny idea might help employees, management, and customers more if they include this idea on the daily operations of

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