Call centre trade union in India: Members, organization and leadership pattern
• Shivesh Singh-R13016,EFPM-XLRI
ABSTRACT
This article relates to the Membership, Development and Leadership pattern present in Call centre union in India. The extremely challenging external environment and internal negative motivation of agents towards call centre Union makes the membership and running of call centre Union More difficult. Further the union response to the scenario and developed understanding of the agents towards the Union is somehow making the situation under control for Call Centre Union in India.
INTRODUCTION
The voice service work model has created interest in many researchers, shifting the Job offshore to new territory and getting work …show more content…
On a global scenario since 1970’s entire Industry Arena has seen a downward trend in Unionization of employees across countries in various circumstances, in similar lines Indian Industries has also seen Major limp in trend of Forming New Unions and Unionization of employees. The current union density rate of in India is around 10%(Sangma, 1995) is comparatively quite far off from countries such as Sweden (85 per cent), Germany (46 per cent), UK (40 per cent), Canada(36 per cent), USA (16 per cent) and France (12 per cent). Wherein India has seen few of newly formed union initiatives and call centre Unionization is one among those. To understand the call centre Unionization, Their membership pattern to understand that who among rank and file joins the union, we need to study the Membership pattern, Organization structure and Leadership Behavior in call centre …show more content…
Indian workers indicate that desire for independence has not converted into a dependency on institutions like union on account of the very different social and economic background. The political economy of India and India’s place within the global division of labor has resulted in a call centre sector that is staffed by young, educated workers, and the relative newness of the sector means that There is little experience of trade unionism among call centre workers, who are carrying out this work in a society with a very high degree of extreme poverty and no welfare state safety net, with the result that the cultural meaning of steady, secure employment and of trade unions is very different in call centre
• Shivesh Singh-R13016,EFPM-XLRI
ABSTRACT
This article relates to the Membership, Development and Leadership pattern present in Call centre union in India. The extremely challenging external environment and internal negative motivation of agents towards call centre Union makes the membership and running of call centre Union More difficult. Further the union response to the scenario and developed understanding of the agents towards the Union is somehow making the situation under control for Call Centre Union in India.
INTRODUCTION
The voice service work model has created interest in many researchers, shifting the Job offshore to new territory and getting work …show more content…
On a global scenario since 1970’s entire Industry Arena has seen a downward trend in Unionization of employees across countries in various circumstances, in similar lines Indian Industries has also seen Major limp in trend of Forming New Unions and Unionization of employees. The current union density rate of in India is around 10%(Sangma, 1995) is comparatively quite far off from countries such as Sweden (85 per cent), Germany (46 per cent), UK (40 per cent), Canada(36 per cent), USA (16 per cent) and France (12 per cent). Wherein India has seen few of newly formed union initiatives and call centre Unionization is one among those. To understand the call centre Unionization, Their membership pattern to understand that who among rank and file joins the union, we need to study the Membership pattern, Organization structure and Leadership Behavior in call centre …show more content…
Indian workers indicate that desire for independence has not converted into a dependency on institutions like union on account of the very different social and economic background. The political economy of India and India’s place within the global division of labor has resulted in a call centre sector that is staffed by young, educated workers, and the relative newness of the sector means that There is little experience of trade unionism among call centre workers, who are carrying out this work in a society with a very high degree of extreme poverty and no welfare state safety net, with the result that the cultural meaning of steady, secure employment and of trade unions is very different in call centre