Essay about Business Topics [E-Banking]

6408 Words Oct 29th, 2013 26 Pages
A RESARCH REPORT
On
CUSTOMER SATISFACTION ON ATM SERVICES: A CASE STUDY OF DENA BANK At [pic] Submitted to (Jiwaji University, Gwalior)

For the partial fulfillment of the award of
Master of Business Administration
(2007-2009)

Submitted by
(Shilpa Senger)

[pic]
Estd. 2002

Institute of Information Technology & MANAGEMNT

DECLARATION This is to declare that the Research Report has been accomplished by me and being submitted in partial fulfillment of requirement for the award of the Degree of Master of Business Administration from institute of Information technology and
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11 Real time Banking 11 24/7 Banking 11 Banking from anywhere 12 Safe and secure Banking 12 Easy Loans, Instant Loans 12 High Performance and flexibility 12
ETHICS IN E- BANKING 12
CUSTOMER SAISFATION OF ATM SERVICES: A Case Study of Dena Bank 13
Review of literature 19
Finding 22
Concluding remark 28
References 29

INTRODUCTION

In the current age, every application is being ported to web and allows the user to connect with the system and work online. It has allowed removing the barriers of the time and distance. Competition and changes in technology and life style have changed the face of Banking. Banking being the main financial back bone of any economy stays behind. Now a day, Banks are seeking alternative ways to provide and differentiate their services.

Online Banking or e-Banking an be as online system which allow customers to plug into a host of Banking services from a personal computer by connecting with the Bank ;s computer over telephone wires. Technology continuous to make online Banking easier for average consumers. Banks use a verity of names for online services, such as PC Banking, home Banking, electronic Banking or internet Banking. Regardless of the name, these systems offer certain advantages over traditional Banking methods.

This application

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