12652 Words Oct 17th, 2012 51 Pages
* Question 1
0 out of 2 points | | | An undergraduate business student has purchased a laptop computer for use during exams. This laptop is perfectly reliable except for two parts: its microchip, which has a failure rate of one in every twenty hours of operation; and its battery, which has a failure rate of one in every ten hours of operation. In addition, on average the battery will wear out in five hours, with a standard deviation of 30 minutes. Assuming that a new battery has just been installed, what is the probability that the battery will perform reliably during a one-hour exam?Answer | | | | | Selected Answer: | 0.05 | Correct Answer: | 0.9 | | | | | * Question 2
2 out of 2 points | | | The
| Correct Answer: | It is used successfully by 68% of the manufacturing companies. | | | | | * Question 18
1 out of 1 points | | | A formal way to document customer requirements is:Answer | | | | | Selected Answer: | quality function deployment (QFD) | Correct Answer: | quality function deployment (QFD) | | | | | * Question 19
0 out of 1 points | | | Which of the following is an issue that designers must take into account in product and service design?Answer | | | | | Selected Answer: | reliability | Correct Answer: | all of the above | | | | | * Question 20
1 out of 1 points | | | Which of the following is not a reason for redesigning a product or service?Answer | | | | | Selected Answer: | to increase the level of employee satisfaction | Correct Answer: | to increase the level of employee satisfaction | | | | | * Question 21
1 out of 1 points | | | "Must have", "expected" and "excitement" characteristics are categories in the ____ model.Answer | | | | | Selected Answer: | Kano |

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