Of particular interest for RK Mechanical is the possibility of automating some of the processes and integrating IT into the business processes. The business is implementing technology in most of the business units and services, and more efforts should be put on examining how it will bring a competitive advantage to the business (Pita, Cheong, & Corbitt, 2010). Using the PEST tool to analyze the business environment, the technological aspect will look at the latest trends in the industry and how the company can incorporate them into their processes. RK Mechanical is reliant on technology, investing in research will help the company develop better technologies that will keep them ahead of the competitors. A focus on efficient IS in the company will save costs and improve the flow of information in the company. Using systems such as Customer Relations Management (CRM) and Supply Chain Management (SCM) among others can be one way of utilizing technology to make operations efficient and supply the management with important data for decision …show more content…
RK Mechanical needs to develop a strategy that will take them to the next level, but the management must understand the critical aspects of the strategy planning process and the different activities that should be included in the process. Gaining a competitive advantage should be the primary goal of the strategy, and in the contemporary market, technology is critical to every business. The management should consider these activities among other significant steps in strategy planning