Business Continuity Management (BCM): Key Performance Indicators
The purpose of BCM KPI's are to monitor and measure the performance of Business Continuity Management(BCM) program based on the refernces obtained through achivement of processes or goals . These indicators are used to help organization evaluate its progress and / or performance (in terms of efficiency, effectiveness, robustness, and so on) of its BCM processes while pursuing short term, medium term and / or long-term goals / plans.
A well managed KPI dashboard gives the senior management information on how BCM program is managed across the organization. The board (senior management) can then …show more content…
The dashboard needs to provide the number of risks identified , mitigated risks and residual risks those needs action.
6. BCM Exercising
This BCM exercise is one of the important activities that verifies the readiness of the BCM program across the company. The BCM exercise has to be set with certain objectives as per the readiness plans. The BCM exercising KPI measures the success of the exercise and corrective steps to be taken to mitigate the failures. The dashboard has to provide number of business units , total functions, those business units tested success or failed against objectives such as RTO and RPO.
7. BCM Documents, Incident Management and Continuity Plans
The BCM department has to maintain its own documents to manage the BCM system effectively. The department plans are important to manage and schedule meeting with business units to review the plans such as BIA and Business Recovery procedure. The business continuity plan should have comprehensive information that covers all areas of the information; this has to be reviewed with frequency mentioned in BCM operating procedure. The KPI measures the information for completeness and comprehensiveness as required by the standard against each of the following in terms of numers and covered in the document …show more content…
Embed BCM Culture
The BCM manager ensures that BCM program is embed to organization by executing various business continuity awareness sessions and trainings. Since the BCM program approached holistically, there are multiple BCM teams involved to execute the right tasks with great competence and skills. BCM teams are fully aware of the Business Continuity plan and are fully prepared for handling an incident or crisis by training and testing those teams periodically. The following exhibits the KPI of target vs achived.
· Number of BCM awareness session
· Number of BCM Tool training
· Number of First Aid & Health Training
· Number of Media and communication training
The dashboard shoud brief about number of staff trained or not trained and clear information of gap on objectives vs achivement
9. Continual improvement
The Continual improvement is factored with regular maintenance issues, reviewing the best practices and real incidents. The BIA and RA result drives the mitigation plan and the BCM strategy. The samples KPI for the continual improvements are given in the Master Dashboard