Business Continuity Management (BCM): Key Performance Indicators

Good Essays
Business Continuity Management (BCM) – Key Performance Indicators (KPI's) By: Arunkumar Durairaj
14-Nov-16

1. Introduction

The purpose of BCM KPI's are to monitor and measure the performance of Business Continuity Management(BCM) program based on the refernces obtained through achivement of processes or goals . These indicators are used to help organization evaluate its progress and / or performance (in terms of efficiency, effectiveness, robustness, and so on) of its BCM processes while pursuing short term, medium term and / or long-term goals / plans.
A well managed KPI dashboard gives the senior management information on how BCM program is managed across the organization. The board (senior management) can then
…show more content…
The dashboard needs to provide the number of risks identified , mitigated risks and residual risks those needs action.
6. BCM Exercising

This BCM exercise is one of the important activities that verifies the readiness of the BCM program across the company. The BCM exercise has to be set with certain objectives as per the readiness plans. The BCM exercising KPI measures the success of the exercise and corrective steps to be taken to mitigate the failures. The dashboard has to provide number of business units , total functions, those business units tested success or failed against objectives such as RTO and RPO.
7. BCM Documents, Incident Management and Continuity Plans

The BCM department has to maintain its own documents to manage the BCM system effectively. The department plans are important to manage and schedule meeting with business units to review the plans such as BIA and Business Recovery procedure. The business continuity plan should have comprehensive information that covers all areas of the information; this has to be reviewed with frequency mentioned in BCM operating procedure. The KPI measures the information for completeness and comprehensiveness as required by the standard against each of the following in terms of numers and covered in the document
…show more content…
Embed BCM Culture

The BCM manager ensures that BCM program is embed to organization by executing various business continuity awareness sessions and trainings. Since the BCM program approached holistically, there are multiple BCM teams involved to execute the right tasks with great competence and skills. BCM teams are fully aware of the Business Continuity plan and are fully prepared for handling an incident or crisis by training and testing those teams periodically. The following exhibits the KPI of target vs achived.
· Number of BCM awareness session
· Number of BCM Tool training
· Number of First Aid & Health Training
· Number of Media and communication training
The dashboard shoud brief about number of staff trained or not trained and clear information of gap on objectives vs achivement
9. Continual improvement

The Continual improvement is factored with regular maintenance issues, reviewing the best practices and real incidents. The BIA and RA result drives the mitigation plan and the BCM strategy. The samples KPI for the continual improvements are given in the Master Dashboard

Related Documents

  • Decent Essays

    The whole process of business perspectives, practical business continuity and disaster recovery planning perspectives, and the IT-centric perspectives risk management needs to be comprehended to understand the concept and practical application of risk management. Creating a business continuity plan unique to your business is important to your company’s success. Every organization will handle threats and risks different with taking location, industry, organizational culture, departments, company structure, departments, work units, management approach and strategic objectives into perspective. Each step in the process of basic risk management is important. The four basic steps of risk management are threat assessment, vulnerability assessment,…

    • 940 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Their main goal is to make sure the organization is successful. Internal auditing is examining, monitoring, and analyzing activities related to a company’s operation. They look at the business structure, employee behavior, and the information systems. They monitor how well risks are being managed. Some internal auditors also offer consulting services and advising…

    • 767 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Data was collected through an analysis of company’s written procedures, quality assurance policies, and interviews with managers. The findings suggest that there are particular factors that influence the implementation of L6. According to Psychogios and Tsironis, “these factors include leadership, strategic orientation, quality-driven organizational culture, continuous training, teamwork, customer satisfaction, and technical system”. (Psychogios, Tsironis, 2012) In order to overcome any obstacles in any Lean Six Sigma implementation is to determining who the customer is. The article mentioned to gather the voice of the customer and improve the process by focusing on the customer experience with the organization and its products and services.…

    • 1265 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    IT Policy Compliance Study

    • 1180 Words
    • 5 Pages

    IT framework focuses on using industry best practices to formalize IT management as an aligned strategic long term business goals of the company. Strategic management in IT governance is used to continually monitor the IT framework to keep it aligned with the short and long term goals of the company through performance monitoring and measurement. Benefit realization is focused on making sure the company is seeing a positive benefit from their IT strategy and is creating value and minimizing waste as IT projects are created and deployed. Risk optimization is focused on developing realistic understandings of the probability of success and failure of a project while also taking in to account the need to stay compliant with regulations. This can include creating a risk portfolio or risk acceptance methodology.…

    • 1180 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    TQM visions of every assignment in the business as essentially procedure, that is in a client relationship at the following process. The purpose at every phase is to outline and encounter the client’s requests by having the objective of augmenting the fulfillment of the final customer at rock bottom likely fee. For being applied successfully Total Quality Management needs to be perceived as a total process including all procedures of the business and the dynamic contribution of top administration. This requests a encouraging organizational philosophy and a programme of administration change. TQM is highlighting the participation of individuals being crucial to enhanced quality.…

    • 850 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    The Importance of Managerial Accounting in Business Decisions Marni L. Wertz Pennsylvania College of Technology Abstract Financial and managerial accounting reports provide important information about a business. Financial statements report on the past while managerial reports are used to make decisions about the future. Managerial accounting reports are used specifically by business management within an organization. Business managers’ activities include planning, directing, and controlling, and these activities are guided by the information provided through managerial accounting reports. The Importance of Managerial Accounting in Business Decisions Accounting information is used to make significant business decisions.…

    • 1169 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    Project Lifecycle

    • 1221 Words
    • 5 Pages

    of compiling this document allows you to briefly explain what the purpose of the project will be, costs associated with this and the benefits behind the project e.g. financial savings. To create a business case, often organisations have a template that they require you to utilise ensuring that you capture all needed information and enforce structure. Once this has been completed, this is given to management / managers who then read through the business proposal and examine the feasibility and benefits behind the project to allow them to approve or reject a proposal. In order to capture needed information, business cases have specific sections that aim to capture essential information.…

    • 1221 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    You should refer to the role of HR in each of the stages summarised. You should also highlight HR’s contribution to business ethics and accountability in the above process. You should reference all key models and literature used. It is difficult to reach your goals without a plan. All forward-looking organisations need to form and implement a strategic plan.…

    • 1093 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    The organizational diagnosis is an activity that managers or business consultants perform in order to discover what the strengths and weaknesses of an organization 's management model are. The systemic approach is a key factor for the planned results to be achieved in this way,and to create a diagnosis that a manager should analyze all processes and management practices of the main areas of a company (sales, production, finance, human resources, technology, etc.) with the intention of improving the performance thereof. Asking the right questions is the first step. The survey for information should be carried out on a visit to the processes, seeking together, the managers and employees of the company, to answer to the questions set out in the diagnosis process, is to always be grounded on objective evidence (records).…

    • 870 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    3) Another important role that human resources has in the performance management process is its ability to document information from the evaluations that could be valuable to the company in the event of a lawsuit. According to Managing Human Resources, because of equal opportunity laws and affirmative action employers need to maintain accurate and objective employee performance records to be able to defend themselves in a lawsuit. Lastly, human resource management can measure its own success by comparing their goals the performance of employees. In order to ensure that the information gathered from the performance evaluations is in line with the strategic plan the human resource management must use the appropriate evaluation methods. Depending on the type of business the human resource…

    • 807 Words
    • 4 Pages
    Decent Essays