Bureaucracy Definition

I once had an experience with one of the nation’s leading cable network and internet providers, early this year. One morning my internet and cable network went out since the same company provided me with both services; apparently, a huge mistake. I called the company to report the incident and to find out the reason for the outage. An operator answered the phone, listened to my complaint, and put me on hold. Apparently, such task was out of her jurisdiction. After long minutes on hold, I was transferred to another department, where I had to repeat the issue. Yet again, I was put on hold for several minutes and was later transferred to another department. As you might guess, I still had to repeat my complaint. The operator assured me it was a minor glitch that would be resolved before noon, but this was not to be the case. By noon, I called back when the problem persisted and was told that the problem was with my modem router and that they were sending a technician to my home to replace the box. I patiently waited for about 4 hours and no one came. Very infuriated at the time, I called back and after the usual holds and transfers, I demanded to speak with the manager, as no one was giving me any meaningful …show more content…
For instance, in some cases, the rules and regulations in an organization might have an adverse effect. Aby Jain explained in her article ‘Using the lens of Max Weber 's Theory of Bureaucracy to examine E-Government Research’ that excessive adherence and conformity to rules and regulations results in rules becoming ends in themselves, and could sometimes prevent organizations from achieving their real goals; members would sometimes apply formal rules and procedures in unsuitable situations, treating them as routine - thus resulting in dysfunctional outcomes. Sometimes these rules stifle initiative when adhered to so