Buisness and Administration Level2 Essay

1710 Words Jun 22nd, 2012 7 Pages
Unit Title: OCR unit number Sector unit number Level: Credit value: Guided learning hours: Unit expiry date:

Principles of personal responsibilities and working in a business environment 201 TC2-1 2 4 32 31/12/2013

Unit purpose and aim
This unit is about understanding employment rights; health, safety and security; how to work with others and how to manage and improve own work in a business environment.

Learning Outcomes The Learner will: 1 Know the employment rights and responsibilities of the employee and employer

Assessment Criteria The Learner can: 1.1 Identify the main points of contracts of employment

Knowledge, understanding and skills 1.1 The main points of contracts of employment will include: • Job description •
…show more content…
icate effectively with others

3.1 Describe different methods of communication

3.4 methods of communication include verbal (eg the telephone, face to face etc) and written/electronic communication (eg letters, reports, text messaging, etc) 3.2 how to choose the most appropriate method of communicating with others includes considering things such as • Recipient preferences • Message content • Type of message • Speed of communication required 3.3 Examples of demonstrating someone is actively listening include things such as asking relevant questions, repeating what the person has said, etc 4.1 For example when working with team leader, supervisor or line manager it is important to ensure the work is completed to company standards 4.2 the purpose of taking on new challenges and adapting to change includes things such as to enhance personal development 4.3 the purpose of treating others with honesty and consideration includes things such the commitment to be respectful to colleagues, observing office etiquette etc 5.1 For example to ensure that the work is completed according to the correct requirements

3.2 Explain how to choose the most appropriate method of communicating with others

3.3 Describe ways of actively listening

4

Understand how to work with and support colleagues

4.1 Explain the purpose of agreeing standards for own work with others

4.2 Explain the purpose of taking on new challenges and adapting to change

4.3 Explain the purpose of

Related Documents