Btec Business L3 Unit 2 P2/M2 Essay
I have been asked to describe the main employability and personal and communication skills required when applying for a job as customer service assistant at JD sports (P2).After that I will assess the importance of employability , and personal skills in the recruitment and retention of staff in JD’s(M2).
The role of customer service assistant:
Customer service assistant is working directly with a company's customers, answering questions, providing information, performing research and handling complaints. Because they are often a company's main source of continual customer contact, it's important that they have a high level of specific skills.
* Skills are the ability to do things as from driving a car to …show more content…
Also if a employer had good grades at school that is mean that he/ she is really capable and can help the business to succeed.
* Employability skills
Every job requires a person with a different range of skills, some specialist skills are needed for particular jobs, and how every not all jobs require specialist skill. Employability skills are skills that are useful to a wide variety of careers.
Skills are learnt throw training and at the end of training a qualification is given. Different jobs require different types of qualifications depending on the job. Some employers will be happy to take on applicants with GCSE qualifications, when others may require a high level of qualification for more specific skills, such as NVQ qualifications.