Bsop 326 Slingshot Academy - Snaptutorial.Com Essay

815 Words Feb 19th, 2016 4 Pages
BSOP 326 Week 1-7 All Discussion Questions For more classes visit www.snaptutorial.com WEEK 1DQ 1 What is Total Quality Management

WEEK 1DQ 2 A System Perspective

WEEK 2DQ 1Dr. Deming's 14 Points

WEEK 2DQ 2 Quality Philosophies, Awards, and Standards

WEEK 3DQ 1 TQM Leaders

WEEK 3DQ 2 Who is the Customer

WEEK 4DQ 1 TQM & Teams

WEEK 4DQ 2 Employee Involvement

WEEK 5DQ 1 Cost of Quality

WEEK 5DQ 2 Supplier Relationships

WEEK 6DQ 1 Statistical Tools

WEEK 6DQ 2 Inspection & Process Evalutions

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BSOP 326 Week 4 High-Performance Work Systems – Midterm For more classes visit www.snaptutorial.com 1. (TCO 6) An effective leadership system is designed to
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(Points : 5)

11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)

12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5)

13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5)

14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)

15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (Points : 5)

16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5)

17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5)

18. (TCO 8) The key stages of a team’s life cycle include all of the following, except for _____. (Points : 5)

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1. (TCO 4) Failure to understand Deming’s Profound Knowledge can result in some severe problems. Answer the following three parts relating Peter Scholtes's observations relating to the failure to understand Deming’s Profound Knowledge:

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BSOP 326 Week 7 Fujiyama Electronics Case Study
For more classes visit www.snaptutorial.com Fujiyama Electronics Case Study - Due Week 7

Objective

This case study looks at the

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