Essay about Bsop 326 Course Success Begins / Tutorialrank.Com

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BSOP 326 Week 1-7 All Discussion Questions For more course tutorials visit www.tutorialrank.com WEEK 1DQ 1 What is Total Quality Management
WEEK 1DQ 2 A System Perspective
WEEK 2DQ 1Dr. Deming's 14 Points
WEEK 2DQ 2 Quality Philosophies, Awards, and Standards
WEEK 3DQ 1 TQM Leaders
WEEK 3DQ 2 Who is the Customer
WEEK 4DQ 1 TQM & Teams
WEEK 4DQ 2 Employee Involvement
WEEK 5DQ 1 Cost of Quality
WEEK 5DQ 2 Supplier Relationships
WEEK 6DQ 1 Statistical Tools
WEEK 6DQ 2 Inspection & Process Evalutions
WEEK 7DQ 1 Implementing TQM
WEEK 7DQ 2 What is Six Sigma

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BSOP-326 Week 4 High-Performance Work Systems - Midterm
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(Points : 5)
10. (TCO 2) Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 5)
11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)
12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5)
13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5)
14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)
15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (Points : 5)
16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5)
17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5)
18. (TCO 8) The key stages of a team’s life cycle include all of the following, except for _____. (Points : 5)
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1. (TCO 4) Failure to understand Deming’s Profound Knowledge can result in some severe problems. Answer the following three parts relating Peter Scholtes's observations relating to the failure to understand Deming’s Profound Knowledge:
1. Discuss what happens when people do not understand variation. (10 points)
2. Discuss what happens when people do not understand

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