Using the results from the received after completing the management leadership and team assessments. Accordingly, based on a psychologist (Bruce Tuckman presented a robust model, 'Developmental sequence in small groups’ first published in 1965). Sarah has successfully coordinated the workshop which is the " Forming", and " Storming" stages based on (Tuckerman) theory. Consequently, in order to successfully ensure that the staff consistently provide excellent customer service experience. Nonetheless, the next stages according to(Tuckerman) are the " Norming" stage, which the team member learn their roles in the team and the roles of the other team members. " Performing" stage in which Sarah should see results in the team performance with the
