Bronson Methodist Hospital Case Study

Decent Essays
The Bronson Methodist Hospital founded in 1900, is a state of the art hospital with private rooms designed with the patient in mind. The main focus is to heal patients as a whole and not just per injury. The hospital philosophy and commitment to the patient has made them recipient of the Baldrige Award in 2005. BMH focuses on what they called “Three Cs” which stands for: Corporate effectiveness, Customer and Service Excellence, and Clinical Excellence (…). BMH stands out from the competition by demonstrating that their patient satisfaction improved from 95 percent in 2002 to 97 percent by 2005. Every year BMH is presented with the award for Highest Overall Patient Satisfaction from Arbor Associates (…). Moreover, BMH also has the lowest Medicare

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