Upon receipt of this referral, I research and contacted Beaumont Oakwood Hospital in Dearborn, MI to discuss the case with the assigned case manager. I spoke with the operator who replied, Mr. Heinz was on 3 north room 380-2. I asked for the floor nurse’s station number and I was informed they couldn’t give the number out, but she would transfer me. I was transferred and spoke with the nurse Karen who informed me that they won’t be able to provide me with any information. I confirmed with them who the assigned internal case manager was and obtained her number as the number I received had the wrong area code. I left the internal case manager several messages and that I would be making a visit on 9/29/17 and no return call was received from
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Heintz was lying in his hospital bed on his right side with pillows supporting his body. I observed his TLSO back brace in a chair in his room. I introduced myself and provided Mr. Heintz with his eyeglasses. I inquired if he was comfortable or needed to be repositioned and replied he was good. I offered some water as his tray was a distant away from his bed and on the opposite side but he declined. I inquired about if he knew where he was, if he had a middle initial, what he recalled from the accident and general medical information. Mr. Heintz was alert and orientated to all questions, there were a few moments he mumbled and I asked if he could speak up. The hospital case manager also came into the room and had a conversation with Mr. Heintz. Mr. Heintz signed the medical releases from Geico and Michigan Case Management. After an hour conversation, I informed Mr. Heintz that I would come back the following week to assist him with the completion of the application of benefits. I provided my business card and inquired about where he would like me to place it and he replied on his table. I notified his nurse that I was done and if she could administer his pain and reposition Mr. Heintz. I inquired about the accident at three different times during my meeting with Mr. Heintz and he didn’t change his story. I met with the case manager and provided a copy of the medical releases of information and medical records were obtained. I provided her with my business
Heintz was lying in his hospital bed on his right side with pillows supporting his body. I observed his TLSO back brace in a chair in his room. I introduced myself and provided Mr. Heintz with his eyeglasses. I inquired if he was comfortable or needed to be repositioned and replied he was good. I offered some water as his tray was a distant away from his bed and on the opposite side but he declined. I inquired about if he knew where he was, if he had a middle initial, what he recalled from the accident and general medical information. Mr. Heintz was alert and orientated to all questions, there were a few moments he mumbled and I asked if he could speak up. The hospital case manager also came into the room and had a conversation with Mr. Heintz. Mr. Heintz signed the medical releases from Geico and Michigan Case Management. After an hour conversation, I informed Mr. Heintz that I would come back the following week to assist him with the completion of the application of benefits. I provided my business card and inquired about where he would like me to place it and he replied on his table. I notified his nurse that I was done and if she could administer his pain and reposition Mr. Heintz. I inquired about the accident at three different times during my meeting with Mr. Heintz and he didn’t change his story. I met with the case manager and provided a copy of the medical releases of information and medical records were obtained. I provided her with my business