• Teamwork and Diversity - Since the Barnes- Jewish Hospital (BJH)is devoted to both its patients and its employees, the organization performs an annual employee engagement and annual patient experience surveys that recognizes the teamwork and open communication which ensures the best care for its patients. The BJH is designed to facilitate and recognize teamwork, positivity, and compassion which are values that help the organization, as a whole, to achieve its mission. The (BJH) lives its mission by stating it is “the Center for Diversity and Cultural Competence (CDCC)" and its vision by aspiring to be national leaders in medicine with patient experience. The hospital seeks to give access to excellent health care to anyone, regardless of
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All employees at BJH provide safe and excellent care to patients every day. That is why they know that the way the patients are treated in their facility is significant in terms of what type of care their patients receive. Thus, BJH has established service excellence measures that express patient satisfaction. For instance, patients are more satisfied when they receive the results of the procedure or labs as quickly as possible. In order to achieve this, BJH sets goals to reduce the number of days or hours to get test results. Moreover, to deliver high-quality care, the hospital offers have proven techniques and new treatments that improve the health of its patients. Other measures to improve patient satisfaction and excellent care minimize the risk of hospital infections. Furthermore, through the development of procedures to ensure safer surgeries and the creation of a system for tracking medication accuracy also contributes to patient satisfaction. In order to know where the hospital stands in regards to patient experience, the hospital uses a national …show more content…
By combining clinical and manufacturing background engineering teams, and all having the knowledge of lean methods, the team implemented the Values-Stream improvement. However, the first step that BJH adopted for the lean technique was to build a strategy room for hospital staff where one wall of the room is entirely occupied with a complicated diagram that illustrates the process of a patient coming to the
All employees at BJH provide safe and excellent care to patients every day. That is why they know that the way the patients are treated in their facility is significant in terms of what type of care their patients receive. Thus, BJH has established service excellence measures that express patient satisfaction. For instance, patients are more satisfied when they receive the results of the procedure or labs as quickly as possible. In order to achieve this, BJH sets goals to reduce the number of days or hours to get test results. Moreover, to deliver high-quality care, the hospital offers have proven techniques and new treatments that improve the health of its patients. Other measures to improve patient satisfaction and excellent care minimize the risk of hospital infections. Furthermore, through the development of procedures to ensure safer surgeries and the creation of a system for tracking medication accuracy also contributes to patient satisfaction. In order to know where the hospital stands in regards to patient experience, the hospital uses a national …show more content…
By combining clinical and manufacturing background engineering teams, and all having the knowledge of lean methods, the team implemented the Values-Stream improvement. However, the first step that BJH adopted for the lean technique was to build a strategy room for hospital staff where one wall of the room is entirely occupied with a complicated diagram that illustrates the process of a patient coming to the