baggage blunders (british airways) CASE STUDY Essay
A Case Study
Presented to the Faculty of the Department of Business and Management
College of Management and Economics of the
Visayas State University
In Partial Fulfillment of the Requirements in
MGMT 101: Concepts and Dynamics of Management
Acabado, Rona Jane E.
Alpar, Florie Mae A.
Bisco, Allen G.
Goliat, Wilson B.
Gortepacion, Gecel M.
Laureno, Fretsie Ann C.
Munez, Levenia C.
Munez, Michelle A.
Ocon, Christian John N.
Mr. Stephen Alexeus G. Baltazar
September 23, 2013 …show more content…
Not well trained
Flight/ Service Cancellations
Complaints from Passengers
Political and Economical Foreign secretary David Miliband also joined the criticism of British Airways International as it emerged that the crisis could cost the airline £50m. Miliband said a furious EU ministerial counterpart, whose bags had been lost at T5, had asked him to reprimand British Airways International and British Airport Authorities. Writing on his blog, the foreign secretary said he had been harangued at a gathering of EU foreign ministers, days after the terminal's opening was marred by a botched baggage handling operation and multiple flight cancellations.
Technological The baggage system was, and continued to be, a central component of Terminal 5’s infrastructure, designed to handle up to 70,000 bags a day. It is the largest system in Europe, designed and installed by Vanderlande Industries of The Netherlands who had installed similar systems in some of the largest airports in the world such as Schiphol Airport in Amsterdam, Hong Kong Airport, and Atlanta International Airport among others. It has 96 self- service check-in kiosk, more than 90 check-in fast bag drops, 54 standard check-in desks, and over