Your response to Exercise 21.9 was different than mine, but I liked how you handled the situation. The way the patient was talking to the young nursing assistants is not okay. As nurses it is our job to respect and take care of every one of our patients, but when you have someone unruly like this it would be extremely difficult. I agree with you that avoiding the problem is not going to solve the issue. “The greatest problem in using avoidance is that the conflict remains, often only to reemerge at a later time in an even more exaggerated fashion” (Marquis & Huston, 2015). I would assume that if avoidance was used the patient may act the same way just to a different pair of nurses. Taking the time to talk to the patient about his actions I
