Thank you for allowing Verizon Wireless the opportunity to respond to Ms. Jackson’s complaint. In her complaint, Ms. Jackson states had set up a payment arrangement for September 15, 2017, and requested her automatic payment set for September 13, 2017, be cancelled since it was set to a closed account. The payment was returned and she had to set a new payment date. I was assured my services would be secure until then. Then today my arrangement was removed and my account suspended. Ms. Jackson requests assistance with this matter.
Account records show Ms. Jackson has been a Verizon Wireless customer since July 20, 2017. Ms. Jackson enrolled her account in Automatic Payment Option (APO) on August 14, 2017. Automatic Payment Option (APO) program …show more content…
A request to terminate Automatic Payment Option (APO) was received from Ms. Jackson and was processed on September 27, 2017. Unfortunately, the request was not received with sufficient time and it was not process as it should have been cancelled no later than August 29, 2017.
On September 7, 2017, Ms. Jackson made a payment arraignments of $667.00 to be made on September 15, 2017. Unfortunately, the payment was reversed for insufficient funds on September 25, 2017. A second payment arraignment was made on September 27, 2017, with two payments of $443.00 to be made on October 3 and 17, 2017.
Ms. Jackson spoke with Financial Services on September 27, 2017, who explained to her that the account was interrupted for non-payment, after the $667.74 previously reversed payment was not replaced. The suspension was removed after Ms. Jackson made payment arraignments. The account was billed three $20.00 reactivation fees which were waived as a courtesy. The $60.00 credit will appear on the October 19, 2017, invoice. The representative also explained she would need to make a cash only payment. The Financial Services representative explained that the account was placed on cash only payment option due to two returned
Account records show Ms. Jackson has been a Verizon Wireless customer since July 20, 2017. Ms. Jackson enrolled her account in Automatic Payment Option (APO) on August 14, 2017. Automatic Payment Option (APO) program …show more content…
A request to terminate Automatic Payment Option (APO) was received from Ms. Jackson and was processed on September 27, 2017. Unfortunately, the request was not received with sufficient time and it was not process as it should have been cancelled no later than August 29, 2017.
On September 7, 2017, Ms. Jackson made a payment arraignments of $667.00 to be made on September 15, 2017. Unfortunately, the payment was reversed for insufficient funds on September 25, 2017. A second payment arraignment was made on September 27, 2017, with two payments of $443.00 to be made on October 3 and 17, 2017.
Ms. Jackson spoke with Financial Services on September 27, 2017, who explained to her that the account was interrupted for non-payment, after the $667.74 previously reversed payment was not replaced. The suspension was removed after Ms. Jackson made payment arraignments. The account was billed three $20.00 reactivation fees which were waived as a courtesy. The $60.00 credit will appear on the October 19, 2017, invoice. The representative also explained she would need to make a cash only payment. The Financial Services representative explained that the account was placed on cash only payment option due to two returned