1.1 Project Information
(BPOs flourishing industry, future)
Cultural reason:not looking for serious careers.
Attrition can be defined as “A reduction in the number of employees through retirement, resignation or death”. Firstsource Solutions Limited (FSL) is a leading multi national provider of Business Process Outsourcing (BPO) services headquartered in Mumbai, India. Firstsource emphasises on customer-centric BPO/BPM solutions across the Banking & Financial services, customer services, Insurance, Telecommunications & Media as well as Healthcare and Publishing industries. They serve over 100 global clients from multiple delivery centres having operations in the US, Ireland, UK, Philippines, Sri Lanka and India with a stupendous workforce platform of 28,000+ employees.
One of the …show more content…
Some are unique to the organisation while others are common strategies used throughout the industry. The following strategies listed below are considered to have the highest impact —
Strengthening communication processes and involvement of employees: (families also)
Employing a democratic style of leadership would benefit FSL as employees would have a say in the decision making process resulting in their opinions being heard by the higher level management. Managers should inform employees about company goals, strategies, new ideas, etc in order to gain involvement. Henceforth, greater employee involvement ramifies in minimising attrition faced by an organisation as after all, employees shouldn’t be “left in the dark”.
Recreation, Healthcare, etc :
In a BPO organisation like FSL where each associate tends to take 50-70 calls per day, tension/workload tends to build up leaving employees in a state of stress. Therefore providing a gym, healthcare facilities, pool table, etc. would harness in building a healthy/enthusiastic
(BPOs flourishing industry, future)
Cultural reason:not looking for serious careers.
Attrition can be defined as “A reduction in the number of employees through retirement, resignation or death”. Firstsource Solutions Limited (FSL) is a leading multi national provider of Business Process Outsourcing (BPO) services headquartered in Mumbai, India. Firstsource emphasises on customer-centric BPO/BPM solutions across the Banking & Financial services, customer services, Insurance, Telecommunications & Media as well as Healthcare and Publishing industries. They serve over 100 global clients from multiple delivery centres having operations in the US, Ireland, UK, Philippines, Sri Lanka and India with a stupendous workforce platform of 28,000+ employees.
One of the …show more content…
Some are unique to the organisation while others are common strategies used throughout the industry. The following strategies listed below are considered to have the highest impact —
Strengthening communication processes and involvement of employees: (families also)
Employing a democratic style of leadership would benefit FSL as employees would have a say in the decision making process resulting in their opinions being heard by the higher level management. Managers should inform employees about company goals, strategies, new ideas, etc in order to gain involvement. Henceforth, greater employee involvement ramifies in minimising attrition faced by an organisation as after all, employees shouldn’t be “left in the dark”.
Recreation, Healthcare, etc :
In a BPO organisation like FSL where each associate tends to take 50-70 calls per day, tension/workload tends to build up leaving employees in a state of stress. Therefore providing a gym, healthcare facilities, pool table, etc. would harness in building a healthy/enthusiastic