Within Aldermore, our codes of conduct were expressed to us at the start of our journey of work. We are required to take responsibility for our actions and make sure that everything is clear from the outset of contacting people with our name being put and linked to everything we say and everything we do within our systems. To be politically correct and to have an office manor of politeness is expected of us whilst we are in work. I am always well-spoken whilst on the phones or sending emails to customers as I feel the attitude I give out is what represents us as a bank. Attitudes in Aldermore are taken seriously, behaviour is key. Honestly is definitely something that is looked highly upon in Aldermore as it would for all other lenders. To
