Essay on Assignment Of Communication And Guest Service

795 Words Aug 28th, 2016 4 Pages
ASSIGNMENT OF COMMUNICATION & GUEST SERVICE
SUBMITED BY: - SANAMPREET SINGH BHINDER
SUBMITED TO: - MR. A. LUTHAR

Abstract
The Intention of this study is to know the factors that may benefit property by analysing the complaint it receives. There are several ways which may advantage the Hotel by examining the objection it receives.
Keywords: - factors that may benefit property by analysing the complaint receives

HOW MAY A PROPERTY BENEFIT FROM ANALYSING THE COMPLAINT IT RECIEVES?

Introduction
A Hotel can be specified as a corporation that provides living quarters to travellers and holiday makers on a paid basis. These agencies provide comfort of life on a short basis which differs by the amount of money spent by visitor for service that starts from basic services to additional luxuries facilities and services. Factors that may profit property by inspecting the complaints it collects

Every complaint that a Hotel receives is a problem which creates fear and embarrassment whereas on the flip side it is golden opportunity to upgrade your services and benefit a Hotel. The four major kinds of customer complaints are mechanical, attitudinal, service-related and unusual complaints. Every complaint must be listened properly and deeply and solved as soon as possible. It is very important to understand that what is reason behind their complaints as they result in loss of revenue and downfall of image of the property which is the most important…

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