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So they need 4 weeks to complete the order actually. It causes serious customer’s complaints around the world and affect Company’s image.
Current Logistics Flow
[pic]
Main duties for Daily Logistics Operation:-
|No. of Inbound Shipment |30-50 TEU |
|No. of Outbound Shipment |60-80 TEU |
|No. of Internal Delivery |80 Truck |
|Customer orders |300-400 order |
|Customers enquires |At least 500 call |
|3 Storage Warehouse |5000 CBM |
|SKU (including spare parts) |10,000 SKU |
Cause-and-effect diagram [pic]
Top drivers of Customer Dissatisfaction
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Customers place using five basic methods, i) sales representative, ii) through the mail, iii) via telephone, iv) via fax, v) through an EDI application.
← Order processing once the seller receives the order, many internal activities take place. By definition, order processing is the set of activities necessary to make the correct goods ready for shipment to customer. The order processing time has been shortened largely through computer applications.
← Order preparation begins when the order is given to the warehouse and ends when the shipments / deliveries are on the warehouse dock ready to be transported. Order preparation activities include picking the right products and packaging them for shipment.
← Order shipment is the final step in the order cycle is delivery to the customer. Unlike the previous steps the seller might not control this activity. Rather, the transportation carrier contracted to move the shipment controls the transit time and delivery. Of course, the seller controls the shipment when in-house or private fleets are involved. For many sellers, this step takes the longest time.
Service Response Logistics Model
Value Chain Analysis
Current Logistics Flow
[pic]
Main duties for Daily Logistics Operation:-
|No. of Inbound Shipment |30-50 TEU |
|No. of Outbound Shipment |60-80 TEU |
|No. of Internal Delivery |80 Truck |
|Customer orders |300-400 order |
|Customers enquires |At least 500 call |
|3 Storage Warehouse |5000 CBM |
|SKU (including spare parts) |10,000 SKU |
Cause-and-effect diagram [pic]
Top drivers of Customer Dissatisfaction
| | |
| | | |
| | | …show more content…
Customers place using five basic methods, i) sales representative, ii) through the mail, iii) via telephone, iv) via fax, v) through an EDI application.
← Order processing once the seller receives the order, many internal activities take place. By definition, order processing is the set of activities necessary to make the correct goods ready for shipment to customer. The order processing time has been shortened largely through computer applications.
← Order preparation begins when the order is given to the warehouse and ends when the shipments / deliveries are on the warehouse dock ready to be transported. Order preparation activities include picking the right products and packaging them for shipment.
← Order shipment is the final step in the order cycle is delivery to the customer. Unlike the previous steps the seller might not control this activity. Rather, the transportation carrier contracted to move the shipment controls the transit time and delivery. Of course, the seller controls the shipment when in-house or private fleets are involved. For many sellers, this step takes the longest time.
Service Response Logistics Model
Value Chain Analysis