Assignment 5: A Case Study

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 Admin combined – Diabetes A1C down – Julie Young, Hope Galvan and Krystal Gamarra met to discuss a new program called “Health Reminders”. We pilot it using automated reminder system Telebox. The text reminders sent out would be…example: know your numbers, know your cholesterol, know you blood pressure, or know your healthy eating. The plan is to do the kickoff with Healthy Eating piloted through Ask My Nurse at the Cypress Clinic first. Depending on the volume, will determine how we proceed. If we do not get improved outcomes or good volume then the program will not move forward. Ask My Nurse will be used to collect the data. They will need training prior to proceeding. o Ryan asked, “What can be done over the phone verse not with telephone

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