Essay on Assignment 301

1668 Words Feb 23rd, 2013 7 Pages
Assignment 301
Question Booklet
Ai Identify Four different reasons why people communicate * To express how they feel * To express what they are thinking * To express what they need * To share ideas
Aii Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners
One way that effective communication can affect relationships in an adult social care setting is when service user communicates what they think about the service that they are receiving they can positively impact on the care that they are receiving. Another way that effective communication can affect relationships is when a service
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| Writing is a form of non verbal communication because it allows us to express what we are feeling and thinking.Body language, for example we could nod, hug, smile and in general use our bodies to express emotions.Dress can be used because it allows us to express what kind of person we are or allows the speaker to identify who we are, for example an individual may need to seek out a care worker to tell them that they need care and our uniforms allow them to identify who the carer is. |

Avi
Explain why it is important to respond to an individual’s reactions during communication.
To make the individual at ease so that they may express how they feel. It can reduce anxiety and impart a sense of confidence and control. This can help improve their quality of life if they are able to communicate their needs and wishes so that we might improve the services that are provided. It may allow us to impart a sense of warmth, sincerity and understanding so we can learn about their identities, beliefs and culture. So that physical needs can be met, for example, if they are cold, hungry or in pain. So that their emotional needs can be met, for example if they feel frightened, confused or unsafe. It can help us empower an individual so that they may feel valued.
Avii
Explain how an individual’s background can influence the way they

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