SWI: (I allowed the client to cry for about 3 minutes) I can see that you are really worried about your granddaughter.
My understanding of this disclosure is Ms. Thomas is not happy with the behavior Lisa is displaying and she may be feeling a sense of incompetence as a parent. In addition, Ms. Thomas disapproved of Lisa’s boyfriend and considered him to be a negative influence on her life, which resulted in Lisa’s current behavior. …show more content…
Thomas. Initially, I felt hopeless imagining what I would have done in her situation. I also froze for a moment not knowing how to respond to her with guidance. At that moment, I felt somewhat incompetent. I didn’t know what to say to her. I was caught up in my own emotions and thinking that she was not going to survive her illness. As Ms. Thomas was crying, I became very uncomfortable. I also did not know what to say to comfort her. I stayed quiet gathering my thoughts so I could respond with consideration. This silence also allowed Ms. Thomas the opportunity to release her emotions, a time to think and compose herself.
My response was designed to let Ms. Thomas know that I understood her concerns and to validate that it was a normal reaction from a caring parent. If given another opportunity, I would have responded differently by saying “I can see this is a very difficult and emotional time for you, can you tell me what are you thinking”. This response would have motivated Ms. Thomas to share her feelings. Responding in a lower voice would also sooth the client’s emotions. I could also respond to Ms. Thomas in a nonverbal manner when she was crying. I could have pat her on lightly on the shoulder to comfort