This matter now has been resolved through a forbearance agreement (FA). Both beneficiaries have signed the guarantees, have given us an upfront good faith payment of $25,000, and have paid our legal fees of $7,500. All along, they have not missed any monthly payments.
Technically, this matter now can be sent back to the business line.
However, since the FA calls for a full payment of the loan ($369,759.72) on or before December