Arc Inc Case Summary

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Problem Statement Arc Inc. department of assembly process has endorsed a two-year contract with UE Inc., the latest client. UE Inc. has requested an order that will require a 50% enlargement of the assembly process in order to complete the order. Dr. Virginia Brown, Manager of Process Engineering, has produced two proposals that will assist them in achieving the massive order for UE Inc. She believes that these proposals will be beneficial to the department moving forward. She sent an email to the Vice President of Manufacturing, Mr. Niel Jenks to read over the proposals, dispense feedback and make a decision.
Mr. Jenks doesn’t have much time to process since UE Inc. is expecting deliveries on April 30th of the following year. Therefore, if it is decided that there does need to be changes in the department for the order to be completed they will need to start making changes quickly. Mr. Jenks is faced with a substantial problem in which he has to choose either Proposal 1: A start up of a innovative Assembly Process of the Micro- Electromechanical System (MES) which will destroy all the positive turnarounds Susan has developed also burn the bridge with Susan.
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She has build and nurtured relations with the employees so she will do what is best for the employees. As before she should be monitoring all changes when appropriate. She has confidence in her employees that they will speak up about any changes they think will be necessary. For best results in the fixed-stations, employees should be trained in a certain station or two in order to expand the skill and knowledge in that certain station. Lastly, separating the testing and operating will improve errors and quality of products. You would want a different pair or hands and eyes handling the finish product in case they spot something that was missed by the

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