Introduction
Periodically, there will be always a time when a patient is late for an appointment. Hence, it’s important for health care facilities to create an appointment scheduling system and apply policies for the organization. The purpose of appointment scheduling is to offer patients with multiple time-slots that fits to their time and allows them to visit the provider only during that time frame. Without this system, the volume of patients waiting would be simply chaotic and unorganized. Thus, late patients are still a problem. The main points to this writing is how to address late patients and re-enforce the policy in an effective method.
What do you see as your options in this case?
The issue of this scenario is how to deal with the regularly late patient in a medical practice. …show more content…
Implementing the late patient policies minimizes the wait time overall. To have patients be aware of this policy is to mention it repetitively to every patient during reminders if a patient does not pick up the phone call for appointment confirmation. Another is to have the policy printed on a paper and put it in the check-in lobby area that is visible for everyone to see and read. It’s also necessary to inform new patients on this late arrival policy. While filling out new patient information and giving consent to different type of forms, it’s suggested to have the policy sheet in there as well.
What staff did you interact with?
In the case of dealing with late patient problems, the front desk staff is the first employee a patient will interact with. One of the job duties is to properly know how to handle this kind of complications without needing assistance from a supervisor. Every repetitive patient issue cannot always go through a manager to solve. Front desk staff must know how to manage conflicts and at the same time giving a positive attitude in helping a patient with their situation.
Did you interact with the
Periodically, there will be always a time when a patient is late for an appointment. Hence, it’s important for health care facilities to create an appointment scheduling system and apply policies for the organization. The purpose of appointment scheduling is to offer patients with multiple time-slots that fits to their time and allows them to visit the provider only during that time frame. Without this system, the volume of patients waiting would be simply chaotic and unorganized. Thus, late patients are still a problem. The main points to this writing is how to address late patients and re-enforce the policy in an effective method.
What do you see as your options in this case?
The issue of this scenario is how to deal with the regularly late patient in a medical practice. …show more content…
Implementing the late patient policies minimizes the wait time overall. To have patients be aware of this policy is to mention it repetitively to every patient during reminders if a patient does not pick up the phone call for appointment confirmation. Another is to have the policy printed on a paper and put it in the check-in lobby area that is visible for everyone to see and read. It’s also necessary to inform new patients on this late arrival policy. While filling out new patient information and giving consent to different type of forms, it’s suggested to have the policy sheet in there as well.
What staff did you interact with?
In the case of dealing with late patient problems, the front desk staff is the first employee a patient will interact with. One of the job duties is to properly know how to handle this kind of complications without needing assistance from a supervisor. Every repetitive patient issue cannot always go through a manager to solve. Front desk staff must know how to manage conflicts and at the same time giving a positive attitude in helping a patient with their situation.
Did you interact with the