Applying Arlene’s success with her family doctor on a macro-level could include assessing these strategies and applying them to the bigger picture. This building of therapeutic relationships and quality care can be carried across the entire health care system. Patient satisfaction is essential for positive medical care and should be properly assessed and taken into consideration when working with patients (Klemenc-Ketis, Petek & Kersnik, 2012). Patient satisfaction evaluations can be used to enhance patient experience, create new policies and in some cases for insurance purposes. Klemenc-Ketis et al., (2012) reported that patients who have the same family doctor are more satisfied with their medical care. Also, family doctors reported that
