I hope this letter finds you well. I am writing in regards to the training I received for the Loan Assistant position. I would like to go over the strengths and weaknesses I found in my experience with your organization. My training began with a couple of days of reading material and had no interaction with customers. I was then given a few days of shadowing a Loan Officer. The following week I was left on my own to help customers. Even though it is best to jump right in and have the hands on experience, I would have liked to have had formal training. I would like to have had a few days of my manager explaining the procedures and processes rather than having to read a book for that information. The overall amount of time spent for my training was about a week, I would have like to seen at least 2-3 weeks to have gained proper training. According to Frost (2016), training may also build the employee’s confidence because she has a stronger understanding of the industry and the responsibilities of her job. Along with this confidence may come a drive to perform the job better and think of more efficient ways to perform the tasks. For a service to be provided at the credit union, an employee will need to be comfortable with the process of speaking with a customer regarding a loan. A Loan Assistant would be considered a boundary spanner. As the Loan Assistant is a frontstage employee representing the service in the customer’s eyes. According to Fisk, Grove, and John (2014),
