Appendix 1: Case Study: Housefriends Homewares
Appendix 1: Case study – Housefriends Homewares
Housefriend’s is a homewares retailer specialising in bathroom fittings, bedroom fittings, mirrors and decorative items. Housefriends caters to the furnishing market for new and renovated dwellings. Currently, a chain of eight stores are situated around the greater area of each state’s capital city.
Current Operational Plan for your store: Trading hours: | Housefriends stores are open 8.30 am–5.30 pm Monday to Friday and 9.00 am–3 pm on Saturdays. | Range: | Mainly imported bathroom fittings, bedroom fittings, mirrors and decorative items | Payment types accepted: | Cash, credit cards, cheques and gift cards. | Credit policy: | (Trade customers) Housefriends accounts are invoiced at the end of each month; terms are 30 days. | Warranties and refunds: | Housefriends will exchange with proof of purchase but not refund. | Staff: | Three cashiers, three floor sales representatives, one supervisor, one bookkeeper/administration role, and one storeman. | …show more content…
The main reason I can verify this is by the feedback I received. When Tony was looking confused or uncertain in the lesson, I made a point of asking ‘Does that make sense?’ and ‘Do you understand that?’. By asking these questions I was able to maintain their attention and keep them fully participated in the lesson. Also when they answered ‘No it doesn’t make sense..’ I was able to adapt my teaching method to ensure they fully understood what I was talking about. I felt that this was a great way to teach and the remarks I received were very assuring.
What do you think were some of your strengths during the exercise?
I think that by talking with Tony as a friend and assuring that I wanted to genuinely help them was a great strength. They didn’t seem stressed at all during the session and made a great effort to take part in it. I feel that if I hadn’t taken the time to reassure them then they wouldn’t have taken much knowledge from the lesson at all. Being able to sit and explain, not rushing through things was a good strength as well. I explained that when I was learning different things that the teachers I had always rushed through things and I didn’t really learn a lot at all. I always wanted just one of them to sit with me and really explain things thoroughly. So by learning from my experiences I try making an effort to become the teacher that sits and really