Strengths:
Matt greets the client politely.
He is sure to verify the best contact info for the client and set the proper turnaround expectations for the client.
Inch:
Empathy- Throughout the chat, Matt, missed the opportunity to empathize with the client by putting himself in the client's shoes and showing care for his concerns. We empathize also in the attempt to build trust with the client. Use empathy such as, " I understand your concerns or I can see why that would be a concern.
Matt greets the client politely.
He is sure to verify the best contact info for the client and set the proper turnaround expectations for the client.
Inch:
Empathy- Throughout the chat, Matt, missed the opportunity to empathize with the client by putting himself in the client's shoes and showing care for his concerns. We empathize also in the attempt to build trust with the client. Use empathy such as, " I understand your concerns or I can see why that would be a concern.