Anz Offshoring Strategy Essay
This strategic report of ANZ’s offshoring strategy examines the effectiveness and drivers of ANZ’s decision to move towards outsourcing internationally, analyses the impact of ANZ’s offshore programs on stakeholders, explores key risks and opportunities and evaluates the success of ANZ’s offshore system.
A | Strategy Analysis
February 2012 saw ANZ confirm job cuts to 492 permanent employees, 100 of these positions to be moved overseas. In early 2013, ANZ again advised 70 “back office” employees in their wealth division that their jobs were being relocated to Bangalore in India. More recently, in the June quarter of 2013 ANZ have announced that due to the low credit growth environment and the need to …show more content…
APRA a key regulatory body of the finance sector is also impacted by ANZ’s decision to relocate jobs. The regulator must monitor the finance sectors offshoring policies and procedures. APRA face increased policy development, travel and research costs in order for APRA to ensure that sufficient due diligence is being applied, adequate data security programs are in place and best practice is being upheld.
There are both positive and negative impacts to ANZ customers. The efficiencies and cost reductions that ANZ create through offshorinig jobs will