Anna's Dilemma Case

Decent Essays
Show More
Strengths:

Anna greets the client in a polite and a professional tone.

She inquires how the client wanted to ship the docs back and offers options such as mail, fax, or MyQL.

Prior to ending the call, she inquires if there is any further questions or concerns.

Inch:

Empathy - ( 3:04) During this time, the client expresses uncertainty regarding how to send the docs back and asks for assistance. Anna replies back, " I'm not sure what you are asking." Instead, make statements that remain empathetic and solution focused such as, "I want to help clear this up for you."

Related Documents

  • Improved Essays

    Anna Garcia Case Analysis
    • 1370 Words
    • 6 Pages

    Anna Garcia Case Analysis

    Anna Garcia had an autopsy performed by Dr. King on August 15, 2012 at 11:00 AM. She was a 38 year-old female Hispanic who weighed 165 pounds and was 64 inches tall at the time of the autopsy. Anna Garcia’s autopsy is due to her sudden and unexpected death. Suspects for her death are Alex Garcia, Doug Greene, Erica Piedmont, and Lucy Leffingwell.…

    • 1370 Words
    • 6 Pages
    Improved Essays
    Read More
  • Decent Essays

    Psy 270 Week 6 Case Study Geneese
    • 263 Words
    • 2 Pages

    Psy 270 Week 6 Case Study Geneese

    Geneese leads with introducing herself, prior to asking if it's a good time to speak. (00:42) Geneese is understanding of the client's concerns when her numbers have changed again, lets the client know that she is going to take a look to see what has changed. (1:59) Geneese acknowledges that two things have changed with the loan, one is the loan amount and points out the interest rate has changed. (2:45) Geneese lets the client know what her finds are with the research. (3:09) Geneese lets the client know that she will refund the deposit since she did tell us on Feb. 2nd she was not wanting to move forward and the appraisal was not schedule.…

    • 263 Words
    • 2 Pages
    Decent Essays
    Read More
  • Decent Essays

    Is3350 Unit 6 Critical Thinking Case
    • 407 Words
    • 2 Pages

    Is3350 Unit 6 Critical Thinking Case

    Strengths: - Foreshadow to the client the reason why we are mailing out the documents. - Foreshadow to the client how long it would take for documents to be received. Opportunities: - Did the Advocate insert relevant and effective LJN’s/Codes? Bryan noted the account as a document request Bryan should have included that the client is upset with our decision of not refunding the deposit and has hired a private investigator to look into documentation. - Empathy: When client said that she did a lot of work on her end to get the loan in process Bryan could have offered empathy at this point. Bryan could have said that I am sorry for your frustrations.…

    • 407 Words
    • 2 Pages
    Decent Essays
    Read More
  • Decent Essays

    Assignment 2: A Case Study Of Kerry's Case
    • 172 Words
    • 1 Pages

    Assignment 2: A Case Study Of Kerry's Case

    Kerry leads with who she is and why she is calling, prior to asking the client if it's a good time to speak. Kerry confirms the best contact number for the client. (00:23) Kerry lets the client know the eligibility of getting a refund of the VA fee. (00:34)…

    • 172 Words
    • 1 Pages
    Decent Essays
    Read More
  • Great Essays

    Case Study: Melisa Redmond Of Pioneer State Mutual Insurance Company
    • 853 Words
    • 4 Pages

    Case Study: Melisa Redmond Of Pioneer State Mutual Insurance Company

    Melisa Redmond of Pioneer State Mutual Insurance Company referred this file for medical case management. Instructions were given to meet with Whitney Kononchuk and assist with coordination of appropriate and related medical care, and identify needs to facilitate recovery. INTERVIEW SETTING On 9/20/16 I met Ms. Kononchuk and her mother at Royal Oak Beaumont hospital. Ms. Kononchuk was in a hospital bed.…

    • 853 Words
    • 4 Pages
    Great Essays
    Read More
  • Improved Essays

    Modern And Original Dilemma Analysis
    • 774 Words
    • 4 Pages

    Modern And Original Dilemma Analysis

    This essay discusses the Modern and Original dilemma. The Original dilemma touches on freedom versus order while The Modern dilemma focuses on Freedom versus equality. One thing that both of these dilemmas have in common is the four ideologies or belief systems that stem from both delima’s. The four ideologies are Conservative, Communitarian, Libertarian, and Liberal.…

    • 774 Words
    • 4 Pages
    Improved Essays
    Read More
  • Decent Essays

    Argumentative Essay: Should Anna Hide The Jews?
    • 215 Words
    • 1 Pages

    Argumentative Essay: Should Anna Hide The Jews?

    I believe that Anna should not hide the Jews. If caught she will die and her husband will lose his job. She should not risk her life for 500 dollars. Now it is about $2000 but that's not a lot. The risk isn't worth the consequence and the Jews can hide elsewhere.…

    • 215 Words
    • 1 Pages
    Decent Essays
    Read More
  • Improved Essays

    Case Study: Working At Molen Orthodontics
    • 528 Words
    • 3 Pages

    Case Study: Working At Molen Orthodontics

    Molen Orthodontics is a growing dentistry business in Washington state, still bringing smiles to their patients faces since 1972. Molen Orthodontics is a family dentistry, started up by Dr. Bruce Molen, the founder of the company. His two sons, Dr. Aaron Molen and Dr. Rick Molen also work alongside him. They work hard to find new and progressive ways to help their patients get the smile they deserve. They recently opened a new office in Sumner, which was a big event.…

    • 528 Words
    • 3 Pages
    Improved Essays
    Read More
  • Decent Essays

    Anna Clerkman Case Scenarios
    • 165 Words
    • 1 Pages

    Anna Clerkman Case Scenarios

    Anna Clerkman is an outstanding manager because of her strong leadership skills. For instance, she gives out clear instructions on what needs to be done. Before opening the store, Anna gathers the employees together to announce the agenda of the day. Confused employees approach Anna for advice on the tasked assignment. Being a manager of seven employees, she accommodates the work schedule by the hectic availabilities given.…

    • 165 Words
    • 1 Pages
    Decent Essays
    Read More
  • Decent Essays

    What's Looking At Your Life In A Positive Way?
    • 440 Words
    • 2 Pages

    What's Looking At Your Life In A Positive Way?

    Maria is a 62 year old retired school teacher. She is bitter because life has not been going the way that she had planned. Her husband passed away, her son got a divorce and her grandkids moved to another state. She has been difficult but has recently begun to look at things from a more positive point of view. Open-ended question: Maria seems to be more approachable and less difficult.…

    • 440 Words
    • 2 Pages
    Decent Essays
    Read More
  • Decent Essays

    Sandra's Dilemma Case
    • 130 Words
    • 1 Pages

    Sandra's Dilemma Case

    Sandra is a nice enough person, if she would only stay out of her own way. You can readily tell when she's having a good day verse a bad day. On good days, she'll be pleasant and try to accommodate people and things on a decent level. And on bad days, she gets confused easily, becomes demanding, sounds confusing on the phone, doesn't follow NAPE protocol, oftentimes not even asking for NAPE on Info calls, lectures much too much on prayer calls - creating long hold time, fumbles to answer callers needs and frequently goes into forced release between calls.…

    • 130 Words
    • 1 Pages
    Decent Essays
    Read More
  • Improved Essays

    Nt1330 2.3
    • 955 Words
    • 4 Pages

    Nt1330 2.3

    1.1 Describe ways of recognising when a business problem exists Within our company, you can recognise if a business problem exists by observation. If you’re clients are leaving and if you are not getting new customers, then this is a way of recognising that a problem exists. In a larger company, I would imagine that they recognise business problems by keeping management reports on everything you do and then compare them with the businesses expectations. If anything is below the expectation then it should be looked into further to see where the problem is.…

    • 955 Words
    • 4 Pages
    Improved Essays
    Read More
  • Improved Essays

    Dental Hygienist Observation Paper
    • 509 Words
    • 3 Pages

    Dental Hygienist Observation Paper

    Since the arrival of client at the clinic and till his departure, communication played an important in all aspects of clinic operations. At the time of arrival, the receptionist provided warm greetings along with information and consent forms. Those forms are important to establish to establish a healthy relationship with clients. The typical day for dental office I observed began with a group meeting.…

    • 509 Words
    • 3 Pages
    Improved Essays
    Read More
  • Superior Essays

    My Personal Philosophy Of The Helping Profession
    • 1889 Words
    • 8 Pages

    My Personal Philosophy Of The Helping Profession

    As clients come to me, whether it be mandatory, by necessity, or by choice, I will choose my methods based on the needs of each of my clients. As the client and I collaboratively assist and plan for their success I believe they will only learn the skills necessary by doing. For example, a client can express their desire to get a job, but they will not acquire one until they have applied. It will be my responsibility to help develop the skills needed to feel confident in the application…

    • 1889 Words
    • 8 Pages
    Superior Essays
    Read More
  • Great Essays

    Reflection Paper On Mock Session
    • 2164 Words
    • 9 Pages

    Reflection Paper On Mock Session

    and I kept eye contact with the client for the majority of the session. I also noted that my tone of voice was very singular, I did not fluctuate my voice during the mock session. I kept a calming tone as I spoke with the client. I noticed that during this mock session now that I know my client a bit better, I took my time before asking questions. I knew that the client’s…

    • 2164 Words
    • 9 Pages
    Great Essays
    Read More

Related Topics

Ready To Get Started?
Discover
Company
Follow
©2024 Cram.com
Privacy Policy |  About Ads |  Site Map |  Advertise  | 
  • Cookie Settings