Andrea Brady earned her MSW degree from East Tennessee State University. Shortly after, she received a job as a lead care manager for Project Access in Johnson City, Tennessee.
Observation during the visit The agency’s waiting room was well put-together, with small decorations, which reinforces the comfort that clients should feel when they walk through the door to the agency. The atmosphere was welcoming and peaceful. The front desk attendant was kind and approachable. Although there were no clients in the waiting room, it remained comfortable. However, clients may get the impression of the appearance of a doctors’ office, which could discourage clients.
The population served and the services provided The agency typically receives references from …show more content…
She is able to gain information for clients by an intake process. Andrea determines eligibility for services by observing the documentations and proof of being 200% below the federal poverty line. Along with meeting with clients, she processes files and sends records to get approval for the benefit of clients. Challenges faced by Andrea
Andrea acknowledges that clients face problems when they cannot provide appropriate documentation in order to receive services. As a result, she is faced with the challenge of not being able to enroll them in services. She also expressed that in a day, there is a lot to do; balancing all of her duties can be stressful.
An important issue Andrea stated about completing her job, was the fact that she does not consistently get to engage with clients. She typically sees clients in six month intervals, usually only twice and then her job is completed. Although in extreme health concerns, Andrea may see clients more often to determine progress. Hence, it is difficult for her to build up
Observation during the visit The agency’s waiting room was well put-together, with small decorations, which reinforces the comfort that clients should feel when they walk through the door to the agency. The atmosphere was welcoming and peaceful. The front desk attendant was kind and approachable. Although there were no clients in the waiting room, it remained comfortable. However, clients may get the impression of the appearance of a doctors’ office, which could discourage clients.
The population served and the services provided The agency typically receives references from …show more content…
She is able to gain information for clients by an intake process. Andrea determines eligibility for services by observing the documentations and proof of being 200% below the federal poverty line. Along with meeting with clients, she processes files and sends records to get approval for the benefit of clients. Challenges faced by Andrea
Andrea acknowledges that clients face problems when they cannot provide appropriate documentation in order to receive services. As a result, she is faced with the challenge of not being able to enroll them in services. She also expressed that in a day, there is a lot to do; balancing all of her duties can be stressful.
An important issue Andrea stated about completing her job, was the fact that she does not consistently get to engage with clients. She typically sees clients in six month intervals, usually only twice and then her job is completed. Although in extreme health concerns, Andrea may see clients more often to determine progress. Hence, it is difficult for her to build up