Service Setting Overview
Service setting or servicescape “includes all aspects of the physical environment in which the service provider and customer interact.” (64.) Service setting can have a serious impact on how a customer responds and perceives a service. Because service setting refers to the physical environment, atmospherics such as colors, sounds, aromas, temperature, cleanliness, and overall design give the first impression to a customer. An educational setting is a servicescape that is often overlooked. The article “Emotions in the Classroom: Examining Environmental Factors and Student Satisfaction” by Clara Childers explains that by finding the emotional responses to atmospherics in the classroom, one can find the overall satisfaction …show more content…
His willingness to sit near students and stand away from the podium makes him seem approachable which makes students more comfortable in the classroom which will also affect the satisfaction level of students. This also allows him to be even more personable in the way he speaks to students and leads discussions. Childer’s article reaffirms that the social element of environment (the openness of the professor in this case) has a direct effect on the student’s satisfaction levels. The most effective thing a professor can do in their classroom is create an engaging environment and to be enthusiastic about and knowledgeable in the subject they are teaching. (Childers …show more content…
(Childers 10). By starting class with music, our professor sets a positive tone for the day. Music relaxes students and most students find music enjoyable to listen to. When the students are happier, they will participate more in class and view the course and professor in a more positive way. By associating music with the days lecture and discussion points, the ideas to be discussed will also subliminally enter the students’ minds to arouse the brain.
Temperature: The temperature in this classroom is mild and easy to control. There is no exposure to sun because of the lack of windows which makes the room cooler because of the absence of sun heat. In the article “The impact of classroom design on pupils' learning: Final results of a holistic, multi-level analysis” it is shown that students learn better and are more satisfied in a classroom where the temperature is neutral and easy to control. The more heat in the classroom, the more uncomfortable a student will be. (Barrett n.pag.).
Service setting or servicescape “includes all aspects of the physical environment in which the service provider and customer interact.” (64.) Service setting can have a serious impact on how a customer responds and perceives a service. Because service setting refers to the physical environment, atmospherics such as colors, sounds, aromas, temperature, cleanliness, and overall design give the first impression to a customer. An educational setting is a servicescape that is often overlooked. The article “Emotions in the Classroom: Examining Environmental Factors and Student Satisfaction” by Clara Childers explains that by finding the emotional responses to atmospherics in the classroom, one can find the overall satisfaction …show more content…
His willingness to sit near students and stand away from the podium makes him seem approachable which makes students more comfortable in the classroom which will also affect the satisfaction level of students. This also allows him to be even more personable in the way he speaks to students and leads discussions. Childer’s article reaffirms that the social element of environment (the openness of the professor in this case) has a direct effect on the student’s satisfaction levels. The most effective thing a professor can do in their classroom is create an engaging environment and to be enthusiastic about and knowledgeable in the subject they are teaching. (Childers …show more content…
(Childers 10). By starting class with music, our professor sets a positive tone for the day. Music relaxes students and most students find music enjoyable to listen to. When the students are happier, they will participate more in class and view the course and professor in a more positive way. By associating music with the days lecture and discussion points, the ideas to be discussed will also subliminally enter the students’ minds to arouse the brain.
Temperature: The temperature in this classroom is mild and easy to control. There is no exposure to sun because of the lack of windows which makes the room cooler because of the absence of sun heat. In the article “The impact of classroom design on pupils' learning: Final results of a holistic, multi-level analysis” it is shown that students learn better and are more satisfied in a classroom where the temperature is neutral and easy to control. The more heat in the classroom, the more uncomfortable a student will be. (Barrett n.pag.).