Although it is important to maintain healthy relationships in a business environment, it can be just as important to maintain a similar relationship with the mailman, or the server at a restaurant, or even the subway worker. The book structure acts as a directions guide. It begins by providing suggestions on how to “handle” a person on a superficial level. “Don’t criticize, condemn or complain”, this the first suggest when it comes to handling another (Carnegie 46). When it comes to figuring out a person on a first level basis, aggravating them is the last thing that should happen. People react negatively when they feel they are being accused of any wrong. To battle the need to immediately criticize, Carnegie offers reprieve using understanding. Using a short poem, “Father Forgets” by W. Livingston Larned, Carnegie gives the example of how a father who spent his day criticizing his son, reflects on how his criticism was wrongfully placed on a small child that was living as any child would (Carnegie 46). He made mistakes that should have been made by a child, but the father does not realize this until he has to reflect back on it after the fact. Through this …show more content…
In management, not every manager can be considered a leader. While managers are the head of a project, department, or team, they often lack the skills to be called true leaders. Leaders are those who are approachable and act as team members rather than someone with authority. They are often looked up too because they are genuine people that care about the outcome of their peers or subordinates. Often, leaders are developed through personal habits, such as the ones described in Carnegie’s book. A leader is not just a leader in the work place, but rather someone that leads in every aspect of their life. These are the people that take the time to say hello to anyone no matter the status. They are those that treat everyone with the same respect no matter if they are the CEO of their company or the janitor. Examples set by them are usually followed because they tend to make more friends than they do enemies. Turning managers into leaders is made easier through the principles Carnegie proposes in his book. These simple tactics could be the difference in a team