If You’re Wrong, Admit It Dale begins this section of the book by reminding us that while as humans we are consumed with a lot of self-pride, we must remember the importance of admitting fault when we are wrong. Owning up to our mistakes forces our opponent to become less defensive and combative as we have already outed ourselves. Just as Dale states in the text, self-criticism is far easier to bear than that of utter disapproval from an adversary. If we admit to all of the insulting and offensive things the other person is thinking first, the likely response will be that of compassion and understanding. The Secret of Socrates In keeping with the principles mentioned thus far it is no surprise Dale’s next theory stresses the importance of finding common ground. Socrates mastered this fine art by only asking his rival questions in which they would be forced to agree which often times lead to them supporting a conclusion they would have severely refuted a short time before. Just as Dale cited within the chapter “He who treads softly goes far.”
The Safety Valve in Handling Complaints
In this section Dale suggests the way in handling people is by allowing them to do the majority of the talking and urging them to get everything out in the open. Since they are more of an expert on their problems than you are it is important to listen without while refraining from interruption.
Interrupting does neither side any good as they will continue to think about their steady train…